Error iPhone is not recognized in iTunes Windows & Mac

Restart the Apple Mobile Device Service (AMDS) on Windows :

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Windows XP

Close iTunes and disconnect the iPhone or iPod touch.
Choose Start > Control Panel.
Inside the Control Panel, open Administrative Tools.
Open Services.
Select Apple Mobile Device and click Stop the service as shown below:
After the service is stopped, Click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.

2. Windows Vista

Close iTunes and disconnect the iPhone or iPod touch.
Click the Windows Start button
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:

After the service is stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.

If after restarting the Apple Mobile Device Service you encounters with same problem then reinstall AMD S. For reinstalling just uninstall the iTunes from control panel then navigate to C:/ >> Program Files >> iTunes Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed. Now Restart your computer and Install the latest version of iTunes.

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Reinstall the Apple Mobile Device Service (AMDS) on Mac OS X :

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In the Finder, locate iTunes in the Applications folder and drag it to the Trash.

Move the iTunes icon to the Trash

Choose Go > Go to Folder.

Enter /System/Library/Extensions and click Go.

Locate the file AppleMobileDevice.kext and drag it to the Trash.

Choose Go > Go to Folder.

Enter /Library/Receipts/ and click Go.

Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash. If prompted, authenticate with the admin password.

Choose Finder > Empty Trash and restart the computer.

Download and install the current version of iTunes www.apple.com/itunes/

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Comments ( 5 )

Have Something To Say ?

Duncan. September 8, 2010 Reply

yeah, the problem still with mine is that when i plug the USB adapter in, it does not even recognise my iphone as anything at all… like i haven’t even plugged it in.
SleepyHollow February 14, 2010 Reply

SOLVED~!!
My Problem was. When I plugged my iPhone 3GS in, The Windows Recognized it as a Camera Digital, but the Itunes don’t show up, and I can’t see the Apple Mobile Device on USB Controllers. So you gotta go to Imagining Devices (Camera Devices) and you’ll see Apple Mobile there.. Update it in Advanced Mode and direct it to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
After it’s updated, the iPhone will appear on USB Device and on iTunes of course.
Carla August 25, 2009 Reply

Hello there
After repeated atempts i still cant get my pc (vista) and itunes to connect to my mew Iphone.
I’ve followed a lot of advice…..
…removed Itunes, rebooted and reinstalled
…gone to the ‘services’ menu and tried to restart the ‘apple mobile divice’, which starts ‘restarting’ and then says ‘…started and then stopped. some services stop automaticaly if they are not in use by other services or programmes’
….then on someones advice I uninstalled all the Apple and Itunes programmes, rebooted, emptied the trash, diconected firewall, reinstalled Itunes to my desktop, disconected the internet, installed Itunes and only then plugged the phone in and still the same message about ‘this apple mobile device hasnt been started yet’ !!!!!!!!!!!
can anyone help !!!!!!!!!!!! please
j0egas June 14, 2009 Reply

Im at my friends house and am trying to jailbrake his ipod touch 2g. we have itunes 8.1, but when we plug it in, it dosent detect it! i dont want to install the latest version of itunes cause then the jailbrake wont work. Can someone plaese reply and help me!
Monito June 14, 2009 Reply

Thanks Vinay!
I’ve tried it a couple of times but it doesn’t seem to work,something else must be going on, plus itunes takes forever to start…it won’t open through the shortcut and sometimes it takes a few times to get it started from the start menu…
I’ll keep playing around with it…